Last updated: 3 August 2026

Wincanton Auto Repairs respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect your information when you contact us, use our services or visit our website.

1. Who we are

For the purposes of UK data protection law, the data controller is:

Wincanton Auto Repairs
15A Bennetts Field Trading Estate
Wincanton
Somerset
BA9 9DT

Telephone: 01963 33199
Email: wincantonautorepairs@hotmail.com
Website: wincantonautorepairs.com

If the registered business or proprietor has a different legal name, that name should also be included here.

2. Information we collect

We may collect the following personal information:

• Your name, telephone number, email address and postal address.
• Information you provide through our website, by email, over the telephone or in person.
• Vehicle details, including registration number, make, model, mileage and service or repair history.
• Details of appointments, estimates, work undertaken, invoices and payments.
• Records of correspondence between you and Wincanton Auto Repairs.
• Technical information concerning visits to our website, including IP address, browser type, device information and pages visited.
• Cookie and analytics information, where you have provided any required consent.

Please do not provide sensitive personal information through the website unless it is necessary for your enquiry.

3. How we use your information

We may use your information to:

• Respond to enquiries and provide quotations.
• Arrange vehicle inspections, servicing, MOTs and repairs.
• Carry out services you have requested.
• Contact you about your vehicle or work being undertaken.
• Process payments and maintain financial records.
• Manage warranties, complaints and customer-service matters.
• Send service or MOT reminders where appropriate.
• Improve the operation, security and performance of our website.
• Meet our legal, tax, accounting and regulatory responsibilities.
• Prevent fraud and protect our business, customers and website.

We will not sell your personal information.

4. Our lawful bases

Depending on the circumstances, we process personal information because:

• It is necessary to take steps at your request or perform a contract with you.
• We must comply with a legal obligation.
• It is necessary for our legitimate interests, including operating and protecting our business, maintaining customer records and responding to enquiries.
• You have given your consent, for example for certain cookies or optional marketing communications.

Where processing is based on consent, you may withdraw that consent at any time.

5. Sharing your information

Where reasonably necessary, we may share relevant information with:

• Parts and service suppliers.
• MOT testing facilities or specialist contractors where applicable.
• Payment, banking and accounting providers.
• Website hosting, email, IT support and security providers.
• Professional advisers, insurers and warranty providers.
• Government bodies, regulators, law-enforcement agencies or courts where required by law.

These organisations may only receive the information necessary for their particular service or purpose.

If any provider processes information outside the UK, we will take reasonable steps to ensure appropriate legal safeguards are in place.

6. How long we keep information

We retain personal information only for as long as it is reasonably required.

As a general guide:

• Enquiries that do not result in work may be retained for up to 24 months.
• Customer, vehicle, servicing and repair records may generally be retained for up to six years after the last transaction.
• Invoices and accounting records will normally be retained for at least six years to meet tax and accounting requirements.
• Website security logs may be retained for up to 12 months.
• Marketing information will be retained until consent is withdrawn or the information is no longer required.

Information may be retained for longer where necessary to establish, exercise or defend a legal claim.

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Make the website function correctly.
• Protect the website against misuse.
• Remember cookie preferences.
• Measure website traffic and performance.
• Provide third-party features such as maps or embedded content.

Strictly necessary cookies may operate without consent. Optional analytics, advertising or similar cookies will only be used where you have provided the required consent.

You can accept, reject or manage optional cookies through the website’s cookie controls.

8. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information.
• Ask us to restrict how your information is used.
• Object to certain uses of your information.
• Ask for information you supplied to be transferred in a portable format.
• Withdraw consent where processing relies upon consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

9. Data-protection complaints

If you have a concern about how we have handled your personal information, please contact us using the details above.

We will acknowledge a data-protection complaint within 30 days and will respond appropriately without undue delay. We will explain the outcome of our investigation and tell you about your right to complain to the Information Commissioner’s Office.

You can also contact the ICO:

Information Commissioner’s Office
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

10. Security

We take reasonable organisational and technical precautions to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

11. Other websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices, and you should review their respective privacy policies.

12. Changes to this policy

We may update this privacy policy occasionally to reflect changes to our services, website or legal responsibilities. The latest version will be published on this page.